Gautam Sharma | UX Researcher

Summary

UX Researcher with 18+ years of experience in behavioral analysis, experimentation, and enterprise UX. Specializes in human-AI interaction and accessibility, with a strong engineering background enabling data-driven product decisions.

+919885478910
gautam@iwiz.in

Work Experience

Sr. UX Consultant | Microsoft

Aug 2022 – Present

  • Led research and validation for an AI-powered accessibility agent; reduced WCAG estimation effort by ~70% through heuristic evaluation and workflow analysis
  • Defined and validated design system usability patterns across 12 products, reducing rework by 25%
  • Drove human-AI interaction research, shaping agent-assisted experiences that improved decision-making speed by 40%
  • Recognized among the top 50 ideas in Microsoft Hackathon for an AI-powered voice-assisted kiosk for farmers
  • Served as UX architecture advisor on complex enterprise engagements, defining scalable UX patterns and cross-platform experience strategy

Sr. UX Consultant | Demenew Tech Pvt. Ltd.

Mar 2019 – Aug 2022

  • Designed and delivered a restaurant POS and online ordering platform, increasing revenue by 20% through AI-driven recommendations
  • Conducted user interviews and workflow mapping with waiters, customers, and owners to define role-based landing experiences
  • Performed competitor analysis to inform product positioning and feature decisions for POS and online ordering systems
  • Led UX, frontend architecture, and interaction design, establishing scalable foundations for product growth

Consultant / Founder | Self–employed

Mar 2007 – Mar 2019

  • Built and scaled Atrangi (own eCommerce brand) to 4,200+ orders, achieving #1 Google rankings (SEO) for multiple client businesses
  • Delivered UX-led web and eCommerce solutions across 200+ projects
  • Reduced COD rejection rates from 40% to 5% through UX optimization
  • Co-founded a messaging business; built and commercialized a bulk SMS platform
  • Owned product strategy and go-to-market; exited via a ₹50L acquisition

Skills

  • UX Research: User Interviews, Usability Testing, A/B Testing, Heuristic Evaluation, Behavioral Analysis, Journey Mapping, Accessibility Evaluation (WCAG)
  • UX & Design: Design Systems, Interaction Design, Accessibility (WCAG)
  • Frontend Engineering : HTML, CSS, JavaScript, Node.js & React
  • AI & Emerging Tech: AI-driven UX, Agent Design, Prompt Engineering, Copilot Workflows, LLM-integrated Experiences
  • Tools: Figma, Adobe, GitHub Copilot, VS Code

Research Highlights

  • Conducted 200+ UX experiments across eCommerce platforms
  • Improved conversion rates by up to 7x ROI through data-driven UX decisions
  • Specialized in human-AI interaction research and accessibility workflows

Education

  • B.Tech Mechanical, JBIET, Hyderabad – 2007